Connect to Core, setup new location, add modules, update

Before your first installation

Install a free app “TapHome Official”. Available for Windows 10 (for software version 2019.1 and higher), Android and iOS.

There is just one app for installers and users. It is possible to limit access rights for groups of users.

You might be able to choose from TapHome Official or TapHome Next versions. Both apps can be installed and used in parallel.

TapHome Official

Stable version for customers (recommended)

TapHome Next
Beta version with frequent updates

Account

Launch the app and create an account. All your future TapHome installations will be linked to this so called Global Account.

No internet on the local Wi-Fi network / offline setup

Connect Core using a LAN cable with WiFi router. We recommend using your own router. Connect your phone, tablet or notebook to the same wifi network.

When you launch the app, on the first screen on bottom choose Connect via LAN
No internet on the local Wi-Fi network / offline setup
On the next screen, enter Location name so that you can easily identify it later between your other installations, e.g. enter the name of the customer and the city. Please don't use location names like "Home", "Demo" etc. Enter Access token, it is the 16 digit code printed on Core. Enter your email address that you are using as a login to your global account. This will grant remote access for this account.

To Connect via LAN, you can always use predefined local user account with user name admin, password admin.

Internet available on the local wifi network / online setup

Connect Core using a LAN cable to Wi-Fi router with internet. Connect your phone, tablet or notebook to the same wifi network.

If you are a new partner, you may want to leave on site your Wi-Fi router with a SIM card with internet. In case needed, our Tech Support team would be able to assist you remotely.

Launch the app. Login with your Global Account (email / password).
You will be prompted to New location. If you already have other locations linked to your account, go to Settings → Add location.
Core will be discovered on the local network with the name New location. Tap it.
Enter Location name so that you can easily identify it later when switching between your other installations, e.g. enter the name of the customer and the city. Please don't use location names like "Home", "Demo" etc. Enter Access token, it is the 16 digit code printed on Core.
Enter your Email address that you are using as a login to your global account. This will grant remote access for this account.

Add modules

Connect all modules to Core. Choose Settings → Hardware → TapHome Bus → Find new devices. Modules which are connected to Core will show up.

Update Core and modules

Open Settings → Software updates:

To update Core, choose Update to version XY
To update firmware in all modules, choose Update all modules

Remote access

Please do not forget to add your Global Account into users list so that you can access the location remotely. You may also want to add if you and your customer want us to be able to assist you remotely.