---
title: "Returns and Complaints"
description: "Information about returns and warranty claims for TapHome customers"
url: "https://taphome.com/en/warranty/"
language: en
lastmod: 2026-05-20
generator: hugo
---

# Returns and Complaints

## Return of Goods

If you are not satisfied with the purchased product, you can return it **within 3 months** of receipt without giving any reason.

### Return Conditions

- The product must be **unused and undamaged**
- In **original packaging** with all accessories
- With **proof of purchase** (invoice or order number)

### Return Process

1. **Fill out the form** on our [returns and claims portal](https://taphome.com/en/returns/)
2. **Pack the product** in the original packaging (if possible)
3. **Send the shipment** to the address provided in the confirmation

[Return goods ](https://taphome.com/en/returns/?retino-portal-f421-url=/en/portal/iframe/d7dc28ed-48b6-4c05-9a09-eaff47b220b6/form/5198fd2f-24db-4f9a-a140-de4245385fdc/email-order/)

### Refund

- Within **14 days** of receiving the returned product
- Using the same payment method as the original purchase
- **The buyer pays** the cost of return shipping

---

## Warranty Claims

If the product is damaged or defective, you can file a warranty claim through our claims system.

### Warranty Period

- **24 months** for consumers
- **12 months** for business customers (B2B)
- **6 years** for certified TapHome installation partners

### What the Warranty Covers

- Manufacturing and material defects
- Functional failures during normal use

### What the Warranty Does Not Cover

- Mechanical damage and normal wear and tear
- Damage from improper installation or misuse

### Claim Process

1. **Report the claim** via our [returns and claims portal](https://taphome.com/en/returns/)
2. **Describe the defect** as precisely as possible and attach photos
3. **Send the product** for inspection

[Warranty claim ](https://taphome.com/en/returns/?retino-portal-f421-url=/en/portal/iframe/d7dc28ed-48b6-4c05-9a09-eaff47b220b6/form/32fa4b3f-14c5-4e8c-984b-630020cda6d9/email-order/)

### Resolution Times

- **30 days** from receipt of the claim
- We will inform you of the outcome by email

---

## Contact Information

**TapHome s.r.o.**
Odborárska 21
831 02 Bratislava
Slovak Republic

**Email:** [support@taphome.com](mailto:support@taphome.com)