TapHome account
One account for the TapHome app, the partner portal and this website.
You only type your password on the secure page cloudapi.taphome.com.
Network connectivity, local access, and login issues
There is no article in this category yet. Ask the assistant, it answers from the documentation and these articles.
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We'll pass your question to our technicians. We usually reply within 24 hours.
We only offer installations where you have Admin or Service. Core 1 does not get the beta — the assistant will tell you.
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🌙 The support assistant is away right now. The reply comes when it is back.
Sign in with your TapHome account and the assistant looks straight into your installation; the reply can also come by e-mail. Sign in
We need you to sign in so the assistant can see which installations you have Admin or Service on.
We can't see an installation with the Admin or Service permission on your account — the assistant replies without looking into an installation. For a reply by e-mail, use "Leave a contact" in the AI Assistant.
Support will see the page, your question and your conversation with the AI Assistant.
The reply comes to WhatsApp on your phone.
The WhatsApp message was not sent within 60 minutes.
You are among the first partners who can roll out 2026.1 to customers. The support assistant does the upgrade for you on WhatsApp or by e-mail — it checks the unit and makes a backup before the change.
Try 2026.1 before everyone else. The support assistant does the upgrade for you on WhatsApp or by e-mail — it checks the unit and makes a backup before the change.
The beta may contain bugs. We make a backup before the upgrade.
Your question is with our technicians. Meanwhile, feel free to keep asking.