How you recognise it
The Bus Extender module is connected to the TapHome Core via USB, but it is not recognized. The additional BUS ports provided by the Bus Extender do not appear in the system, and modules connected to it are not detected.
Cause
The TapHome Core is running an older Linux image version (below 2.9) that does not support the Bus Extender hardware. Support for Bus Extender was added in Linux image version 2.9.
Solution
Step 1: Contact TapHome Support to update the Linux image on your Core to version 2.9 or higher.
Support TapHome support only
- Go to Settings → My location
- Contact TapHome Support and request a Linux image update
- TapHome Support will remotely update the Core’s Linux image
- After the update, the Bus Extender will be recognized
The Linux image update can only be performed by TapHome Support. This is different from regular firmware updates that can be done through the app.
How to Check Your Linux Image Version
- Go to Settings → My location
- Open the Information section
- Look for OS Image Version (should be 2.9 or higher for Bus Extender support)