Soňa Chatwin

I must praise the high professionalism and willingness not only during the planning with paní Šťastnou, but also during the laying and the final hookup. In the conduct of people across the company you can see that they enjoy doing it :) Even pan tech...

Jaroslav Vozár

At first everything looked great. The company was even willing to arrange the laying of the new flooring over the heating foils as well as the electrical work needed for the thermostat. When it came to signing the contract, I first had a few small c... At first everything looked great. The company was even willing to arrange the laying of the new flooring over the heating foils as well as the electrical work needed for the thermostat. When it came to signing the contract, I first had a few small comments, but the contract was adjusted within 24 hours and communication was trouble-free. However, it wasn't so smooth with my second comment on the contract — the contract lacked any mention of the warranty. Or rather, the contract only mentioned the warranty for a wet installation. In my case the installation would be done as a dry installation and there was simply nothing about that. I did, however, receive an answer about what the warranty would be in my case within 24 hours. However, when I asked them to add this information to the contract, communication from MaxEco suddenly stopped. After 3 weeks I wrote them another e-mail asking about the status of the job. Two days later I received a phone call saying they were cancelling the job. The reasons were allegedly "price increase from the supplier" and "lack of time" for this job. However, I never requested a specific delivery date. I was open on timing and it could easily have been done in half a year (in the first version of the contract I was told that it would be enough to give them roughly a month's notice). Regarding the price increase, I don't know exactly what could have driven the price up so drastically. The flooring was to be purchased directly by me from a 3rd party. So the only big material cost would be the heating foils themselves. Since it was a relatively small job (a single room), I could have managed an increase (I was not told the new price). And this also means that it should have been easy for them to find the time (they estimated the work including laying the flooring at 2-3 days, with only a few hours of work each day). It's interesting that just 3 weeks earlier they were ready to sign the contract. But as soon as I requested to add one paragraph to the contract stating what warranty I have, they first ignored communication from my side and then cancelled the job with generic excuses. Zo začiatku všetko vyzeralo super. Firma bola dokonca ochotná zabezpečiť položenie novej podlahovej krytiny na vyhrievacie fólie ako aj elektrikárske práce potrebné k termostatu. Keď prišlo na podpis zmluvy, tak som najprv mal pár malých pripomienok... Zo začiatku všetko vyzeralo super. Firma bola dokonca ochotná zabezpečiť položenie novej podlahovej krytiny na vyhrievacie fólie ako aj elektrikárske práce potrebné k termostatu. Keď prišlo na podpis zmluvy, tak som najprv mal pár malých pripomienok, ale zmluva bola do 24 hodín upravená a komunikácia bola bezproblémová. Avšak už to nebolo také hladké pri mojej druhej pripomienke k zmluve - v zmluve totiž chýbala zmienka o záruke. Resp. v zmluve bola spomenutá len záruka pri inštalácii mokrou cestou. V mojom prípade by inštalácia bola robená suchou cestou a k tomu tam proste nič nebolo. Odpoveď s tým, aká je v mojom prípade záruka som zase dostal do 24 hodín. Avšak keď som ich požiadal, aby túto informáciu dopísali aj do zmluvy, tak zrazu komunikácia zo strany MaxEco skončila. Po 3 týždňoch som im napísal ďalší e-mail, kde som sa spýtal na stav zákazky. O 2 dni na to som dostal telefonát s tým, že zákazku rušia. Dôvodmi sú vraj "navýšenie ceny od dodávateľa" a "nedostatok času" na túto zákazku. Nikdy som však nepožadoval presný termín dodania. Bol som s termínom otvorený a kľudne to mohlo byť urobené aj o pol roka (pri prvej verzii zmluvy mi bolo povedané, že im stačí dať vedieť tak cca mesiac dopredu). Čo sa nevýšenia ceny týka, tak neviem presne čo tak drasticky nabralo na cene. Podlahová krytina mala byť kúpená priamo mnou od 3. strany. Čiže jediný veľký náklad na materiál sú samotné vyhrievacie fólie. Nakoľko išlo o relatívne malú zákazku (jediná miestnosť), tak by som navýšenie zvládol (nová cena mi nebola povedaná). A takisto to znamená, že z ich strany by malo byť jednoduché si nájsť čas (práce vrátanie pokládky podlahovej krytiny odhadovali na 2-3 dni s tým, že v rámci jedného dňa by sa pracovalo len pár hodín). Zaujímavé, že ešte pred 3 týždňami boli pripravený podpísať zmluvu. Ale akonáhle som požadoval pridať do zmluvy jeden odstavec s tým, akú mám záruku, tak najprv komunikáciu z mojej strany ignorovali a potom zákazku zrušili s generickými výhovorkami.

Petr Skála

I had never encountered this type of underfloor heating before. I must say, however, that we've been using the heating for about 2 months and we are satisfied. The warmth that this source generates is somewhat different, pleasant. With the connection...

Barbara Krejčiříková

Immediate heat-up. The possibility of linking and controlling via a smartphone. Professional and human approach of pana Chylíka. As promised, everything went through. Absolute satisfaction. We highly recommend!

Marek Kortiš

I never really trusted these new things much before, but now I'm thrilled. If I were to sort out heating for the house again, I wouldn't want anything else.

MAXECO s.r.o.

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